European countries, South America, Middle East, Africa, Southeast Asia, Japan and Korea
Pre-sale: Whether it is an inquiry customer of Alibaba, or exhibitions, or a new customer referred by an old customer, from the moment the customer links to us, each customer has its own salesman to provide product consultation, quotation and arrangement of samples services. After the sample is completed, the sample pictures and videos are provided to the customer for confirmation, and then sent out to the customer. Feedback customer information and follow up samples until customer confirms receipt it. In-sale: After the customer confirmed the official order, the customer will pay the payment or deposit according to the S/C, arrange the production as soon as the deposit is received, and make feedback on the production status of the order for the customer every week after the order is placed. Once the mass production are finishe, provide product stacking photos and detail videos to customers to get approval of shipping goods. Contact with the customer's forwarder to book space in advance, arrange the shipment of goods in time, give timely feedback to the customer after the completion of shipping on aboard, and provide the correct packing list and commercial invoice to the customer for confirmation, then complete the recovery of the balance.
After-sale: Follow up the voyage progress, confirm the actual arrival time, and email to remind the customer to pick up the goods in time, and check the quality of the good. After that, every month will confirm with the customer the actual use of the product and whether there are any problems that need to be improved to ensure the best product service. At the same time, we will follow up whether the customer has a repeat order demand, so as to reserve the production schedule in advance.
